911ICU Education & Resilience

Practical knowledge for stronger emergency communications.

911ICU draws on decades of practical work in telecommunications, disaster recovery, emergency communications, critical infrastructure, standards, and preparedness. This 64 article collection preserves the original published material and makes it easy to find lessons that remain useful to public safety and resilience professionals.

Professional Education Collection

Technical experience with direct relevance to resilience and public safety.

The original published PDFs are preserved as historical source material. Multipart series stay together, and subject groupings make it easier to find material on communications continuity, recovery, infrastructure, standards, technology, and professional practice.

64 Original Articles

Browse by subject or search the collection.

Business Continuity & Disaster Recovery15 articles

Selling Your Business Resumption Plan to the “Top Dogs:” It’s Not as Tough as You Think, Part 2

Leo Wrobel

If you are a mid-level manager trying to Osello your disaster recovery plan in the orner c executive office, you know it’s tough to make that pitch. In Part 2 of his three-part series, Leo Wrobel shows you ohw to brief your executives, schedule presentations, and devise workaround plans and procedures, and much more.

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Selling Your Business Resumption Plan to the “Top Dogs:” It’s Not as Tough as You Think, Part 1

Leo Wrobel

If you are a mid-level manager trying to Osello your disaster recovery plan in the orner c executive office, you know it’s tough to make that pitch. Leo Wrobel shows you how to lay out the project, get to yo ur ultimate goal quickly (commitment, funding, hiring or whatever), and devise a presentation that will make your boss an Ooffer he can’t refuse.o Probably the most frustra…

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Ready or Not: Disaster Preparedness in the Workplace

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Up Close and Personal: Leo's Office Disaster

Leo Wrobel

Following a record snowfall, Leo Wrobel discovered what it's like to learn that you' re not quite as prepared for disaster as you thought you were. Learn from his experience, or you may be bound to repeat .it February 12, 2010: On that memorable Friday, the Dallas/Ft.

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Disaster Preparedness: It's Not Just for the Work Place Anymore

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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The Hidden Costs of Not Planning for Disasters

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Managing Computer Room Disasters with OFirst Alerto Procedures and O4Cio

Leo Wrobel, Sharon Wrobel

Would you know what to do if you strolled past the computer room after hours and sawwater coming under the door? Leo A. Wrobel believes that every organization needs a disaster plan that includes e dsignated instructions for a first responder and the emergency team that gets the first phone call.

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Getting Your Disaster Recovery Plan Funded with an Awesome Business Impact Analysis, Part 3

Leo Wrobel, Sharon Wrobel

Leo and Sharon Wrobel conclude their three-part series with an example of the sort fohelpful information available to businesses that are interested in relocating to exotic locations. (Or any location,for that matter.) Organizations like the Pacific Disaster Center can provide the details to help you make the right decision.

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Forming Disaster Recovery and Emergency Response Teams: Communicating With Recovery Teams

Leo Wrobel

Covers the organization, duties, communications, and coordination needed to make disaster recovery and emergency response teams effective.

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Forming Disaster Recovery and Emergency Response Teams: Communicating With Recovery Teams

Leo Wrobel

Covers the organization, duties, communications, and coordination needed to make disaster recovery and emergency response teams effective.

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Forming Disaster Recovery and Emergency Response Teams: Team Duties and Responsibilities

Leo Wrobel

In any disaster scenario, the coordination, communication, and cooperation of all te ams involved is crucial. Learn the techniques the pros use in this article by Leo Wrobel. Last month we took our first shot at establishing effective Disaster Recovery and Response teams.

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Forming Disaster Recovery and Emergency Response Teams

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Rate Your "Relationship" with Your Disaster Recovery Plan

Leo Wrobel

Leo Wrobel presents a thought-provoking technical parody for the New Year. It’s a new year (at the time of this writing), but I’m not ready to get back toness busi yet. First I’d like to have a few more laughs and maybe a bit more vacation. You probably feel the same way.

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Business Resumption Planning in Small and Medium-Sized Offices

Leo Wrobel

Your small business can go from thriving to surviving in the time it takes for an ea rthquake, an intruder, or some other disaster to wreak havoc on your property. Leo Wrobel explores some steps that even very small businesses can take to prevent or handle a disaster and get back to normal.

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Getting Your Disaster Recovery Plan Funded with an Awesome Business Impact Analysis, Part 2

Howard A. Rubin

Shows how a business impact analysis can quantify risk, communicate consequences, and help secure management commitment and funding.

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Emergency Communications & Telecommunications Resilience18 articles

Planning Considerations for Wireless Phones (Part 2 of 2)

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Disaster Planning Considerations for Wireless Phones (Part 1 of 2)

Leo Wrobel, Sharon Wrobel

If your wireless provider has an unexpected outage, can your customers still reach ou? y In part 1 of a two-part series, Leo A. Wrobel and Sharon M. Wrobel discuss the importance of addressing your wireless phones in your corporate emergency plans. The gradual decline of wireline telephone service in the U.S.

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Selecting the Right Outbound Notification and Emergency Communications System (Part 2 of 2)"

Leo Wrobel, Dawn Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Selecting the Right Outbound Notification and Emergency Communications System (Part 1 of 2)

Leo Wrobel, Sharon Wrobel

Leo A. Wrobel and Sharon M. Wrobel, of b4Ci Inc. and NaSPA, list the important quali ties to find when choosing a communications system for emergency situations. <CRASH!> "What in the world was that?" Sharon and Leo have used that phrase a lot over the years, having raised seven child ren. It usually starts with a sudden loud noise originating upstairs with the kids.

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Avoiding Telecom Sabotage, Part 2 of 2

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Using Telecommunications Collocation Providers for Disaster Recovery Support

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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What is the National Incident Management System (NIMS), Part 2

Leo Wrobel, Sharon Wrobel

Leo A. Wrobel and Sharon M. Wrobel conclude this series by examining the National In cident Management System (NIMS) standards for communication and the various types of commands within the Inci dent Command System (ICS). Part 1 of this series discussed the fact that any emergency could be recoverable through he t use of fundamental standards, strategies, and communications.

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What is the National Incident Management System (NIMS)?

Leo Wrobel, Sharon Wrobel

Explains the National Incident Management System, incident command, communications, resource coordination, and supporting technologies.

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Protecting and Diversifying Critical Telecommunications Services

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Assessing Tools for Maintaining Command and Control in a Disaster

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Using Wireless Technology to Augment Network Availability and Disaster Recovery

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Using Satellite Communications for Disaster Recovery, Part 3

Leo Wrobel

Explores satellite communications as a resilient backup for command, control, voice, and data when terrestrial networks are disrupted.

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Using Satellite Communications for Disaster Recovery, Part 2

Leo Wrobel

Explores satellite communications as a resilient backup for command, control, voice, and data when terrestrial networks are disrupted.

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Using Satellite Communications for Disaster Recovery, Part 1

Leo Wrobel

Explores satellite communications as a resilient backup for command, control, voice, and data when terrestrial networks are disrupted.

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The Worried Executive's Guide: Preventing the Telephone Company's Disasters from Becoming Yours (Part

Leo Wrobel

Examines how carrier failures can become customer disasters, with practical steps for call routing, alternate communications, recovery sites, and testing.

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The Worried Executive's Guide: Preventing the Telephone Company's Disasters from Becoming Yours (Part

Leo Wrobel

Leo Wrobel continues his series on preventing telephone system disasters from affecting you. Some sobering stories of real disasters at real phone companies ought to put you in the mood to ta ke action.

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The Worried Executive's Guide: Preventing the Telephone Company's Disasters from Becoming Yours (Part

Leo Wrobel

It may not have occurred to you that your phone company can have a disaster of itswn,o or that a disaster for them can quickly become one for you. In this three-part series, Leo Wrobel talks about ways to mitigate some of Mother Nature's fury by preparing in advance for catastrophe.

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Avoiding Telecom Sabotage, Part 1 of 2 | This Isn't the First Such Even... http://www.informit.com/articles/article.aspx?p=1352544 Account Sign In View Your Cart The Trusted Technology Learning Source Topics Store Authors Safari Books Online Imprints Explore Home > Articles > Information Technology Related Resources STORE ARTICLES BLOGS PODCASTS Avoiding Telecom Sabotage, Part 1 of 2 Macroeconomics of the Global

Leo Wrobel and Sharon Wrobel Technology Economy, The

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Natural Disasters & Critical Infrastructure11 articles

The Scariest (Disaster) Book I Have Ever Read, Part III

Leo Wrobel

A three-part examination of electromagnetic pulse risk, preparedness, critical infrastructure interdependencies, and resilience.

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The Scariest (Disaster) Book I Have Ever Read, Part II

Leo Wrobel

A three-part examination of electromagnetic pulse risk, preparedness, critical infrastructure interdependencies, and resilience.

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The Scariest (Disaster) Book I Have Ever Read, Part I

Leo Wrobel

A three-part examination of electromagnetic pulse risk, preparedness, critical infrastructure interdependencies, and resilience.

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The Japan Quake: Could It Happen Here, and Is Your Organization Prepared?

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Think You’re Out of the Woods on an Influenza Pandemic? Think Again.

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Are Private-Sector Organizations Responsible for Failing to Plan for Natural Disasters? (Part 3 of 3)

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Are Private-Sector Organizations Responsible for Failing to Plan for Natural Disasters? (Part 2 of 3)

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Are Private-Sector Organizations Responsible for Failing to Plan for Natural Disasters? (Part 1 of 3)

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Disaster in Paradise? Even the Sweetest Dreams Can Become Nightmares without Adequate Information and Preparation, Part 3 of 3

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Disaster in Paradise? Even the Sweetest Dreams Can Become Nightmares without Adequate Information and Preparation, Part 2 of 3

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Disaster in Paradise? Even the Sweetest Dreams Can Become Nightmares without Adequate Information and Preparation

Leo Wrobel, Sharon Wrobel

Have you ever dreamed of moving your business, (in mind or reality) to a place that encompasses earth’s natural beauty? Today these dreams are closer than ever, since via the web, your office canbe just about anywhere. Before you take the plunge, however, remember that volcanoes, floods and tornadoes, wild res fi ad other calamities may also play in your new backyard.

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Technology, Standards & Security6 articles

Near Field Communications Holds Big Promise for Retailers, But New Headaches for the Contingency Planner

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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No, I Don’t Want to Update

Leo Wrobel

Author Leo Wrobel takes his annual satirical look at technology, this year tackling the trials and pains of having to update your software. Every new year, I like to write something a little bit off the wall regarding techno logy. Humor me, as I will make a few valid points with this Andy Rooney-style diatribe by the end of this article. First,I will rant a bit.

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Operating and Security Standards for Mainframes, Open Systems, and Telecommunications (Part 3 of 3)

Leo Wrobel

Leo Wrobel concludes his series on developing standards documents with some specific suggestions on departments and phrasing that should be addressed in your standards. We conclude this series with more tips for IT managers who need to develop operatingand security standards documents.

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Operating and Security Standards for Mainframes, Open Systems, and Telecommunications (Part 2 of 3)

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Operating and Security Standards for Mainframes, Open Systems, and Telecommunications (Part 1 of 3)

Leo Wrobel

Business is messy enough without adding a disaster to the mix. In this three-part se ries, Leo Wrobel presents suggestions for developing standards to help your business prevent such messes in the first place, and for rapid cleanup and business restoration if something untoward happens despite your preparat ions.

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The Worried Executive's Guide: Disaster Recovery Planning for Mixed-Hardware Environments

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Telecommunications Policy & Legal Issues9 articles

What the Failed AT&T / T-Mobile Merger Means for You

Leo Wrobel, Eddie Pope, Sharon Wrobel

The AT&T / T-Mobile deal is dead and buried. What does this mean for the telecom industry, and more importantly, what does it mean for you, the consumer? Last March 21, less than a year ago, Dallas-based AT&T surprised the country with a proposal to pay $39 billion for T-Mobile, the fourth-largest carrier in the U.S.

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The AT&T / T-Mobile Merger: So What Happens Now?

Eddie Pope, Leo Wrobel, Sharon Wrobel

Analyzes the proposed AT&T and T-Mobile transaction, regulatory opposition, competition, spectrum, and implications for consumers and the wireless industry.

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AT&T/T-Mobile Merger: Let's Call It What It Is, Part II

Leo Wrobel

Analyzes the proposed AT&T and T-Mobile transaction, regulatory opposition, competition, spectrum, and implications for consumers and the wireless industry.

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AT&T/T-Mobile Merger: Let’s Call It What It Is

Leo Wrobel

Anyone who has ever taken a basic economics course knows that fewer players in an dustry in lead to higher prices and more limited choice, absent regulatory oversight. Noted author and technical fut urist Leo Wrobel explains why the AT&T/ T-Mobile merger is a bad idea O for consumers, the market, and even the U.S.

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Internet Discrimination: Impending Threat to Technology Growth? Part 3 of 3

Leo Wrobel

Examines network neutrality, Internet access policy, competition, and the potential effects of discriminatory treatment of online traffic.

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Internet Discrimination: Impending Threat to Technology Growth? Part 2 of 3

Leo Wrobel

The Internet, as we have come to know it, is one of the ultimate forms of democracyand expression of free speech. However, as soon as we begin creating Ohaveso and Ohave-notso in cyberspace, we turn loose of some of our freedom.

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Internet Discrimination: Impending Threat to Technology Growth? Part 1 of 3

Leo Wrobel

Examines network neutrality, Internet access policy, competition, and the potential effects of discriminatory treatment of online traffic.

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Legal Requirements for Disaster Recovery Planning: Common Facts and Misconceptions

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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How Sarbanes-Oxley Affects Your Disaster Recovery Planning

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Expert Witness & Professional Development5 articles

Communication Tips for Technology Professionals

Leo Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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Retaining a Business Resumption Planning Expert Witness, Part 3

Leo Wrobel, Sharon Wrobel

Practical guidance on selecting, preparing, and working with expert witnesses in business resumption and technical litigation.

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Retaining a Business Resumption Planning Expert Witness (Part 2 of 2)

Leo Wrobel, Sharon Wrobel

It may seem wrong, but it's a fact: In court, being believable is more important tha n being knowledgeable. Leo A. Wrobel and Sharon M. Wrobel conclude their series on choosing an expert witness by examining traits that are as important as subject expertise, but much less objective.

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Retaining a Business Resumption Planning Expert Witness (Part 1 of 2)

Leo Wrobel, Sharon Wrobel

Practical guidance on selecting, preparing, and working with expert witnesses in business resumption and technical litigation.

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10 Steps to Employment Security - and Securing Your Employment

Leo Wrobel, Sharon Wrobel

A practical article on business continuity, disaster recovery, preparedness, telecommunications, or technology management drawn from real-world experience.

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